Frequently Asked Questions
Everything you need to know about your Lumibop experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but usually arrive within 10-14 business days.
What is your return policy?
We offer a 30-day window for returns on all unused items in their original packaging. Simply contact our support team to initiate a return label.
How can I track my package?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your Lumibop account dashboard.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Do you offer a warranty on your products?
Yes, every Lumibop product comes with a standard 1-year manufacturer warranty that covers defects in materials and craftsmanship.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our live chat support.